Privacy Policy - 24 Media

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HOME

PORTFOLIO

Concerts / Events

Brand Content

OF / Social Content

PRESS PHOTOGRAPHY

Music Videos

VFX/Post production

MERCH

CLIENTS

CONTACT

Last Updated: June 5, 2026

At 24KMEDIA ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or engage our professional music video production, event coverage, and branding services in New Zealand.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or utilize our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data: Personally identifiable information, such as your name, email address, phone number, shipping address, and billing details, which you voluntarily provide when you submit an inquiry form, book a consultation, or enter into a production contract.
Project and Creative Assets: Information relevant to your project, including artist names, social media handles, music tracks, treatment concepts, and visual media files that you share with us for production and post-production purposes.
Derivative Data: Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.

2. How We Use Your Information

We use the information we collect to provide you with a high-quality, seamless experience. Specifically, we use your data to:

Manage, execute, and deliver your music videos, event coverage, and branded content.
Process payments, deposits, and invoices.
Communicate with you regarding project updates, scheduling changes, and creative revisions.
Respond to customer service requests, inquiries, and contact forms.
Optimize and maintain our website performance and user experience.
With your explicit consent, feature completed promotional assets, behind-the-scenes content, or client testimonials on our official digital portfolio and social media channels.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information we have collected about you in certain situations, including:

Third-Party Service Providers: We may share data with trusted third-party vendors who perform services for us or on our behalf, such as payment processing (e.g., Stripe, PayPal), secure cloud storage for large video files, and email delivery services.
Production Crew and Collaborators: Independent contractors, sound engineers, lighting technicians, or VFX artists working directly under the supervision of 24KMEDIA may be granted access to relevant project details strictly to execute their production duties.
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by New Zealand law.

4. Data Security and Storage

We implement industry-standard administrative, technical, and physical security measures to protect your personal information and large media assets from unauthorized access, loss, or alteration.

However, please be aware that no data transmission over the internet or wireless network can be guaranteed 100% secure. While we strive to protect your data, you acknowledge that there are security and privacy limitations inherent to the internet which are beyond our control.

5. Data Retention

We retain your personal information and contact data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Raw video footage and project files are stored according to the timelines specified in your individual Project Agreement.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Access and Correction: The right to request a copy of the personal data we hold about you and to request that we correct any inaccuracies.
Deletion: The right to request that we erase your personal data, subject to certain legal obligations or necessary financial record-keeping.
Withdrawal of Consent: If we are processing your data based on your consent (such as for marketing emails), you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date at the top of this page. Any changes or modifications will become effective immediately upon posting the updated Privacy Policy on our website.